This is perhaps the most valued or widely measured SLI today. Request latencies look at how long it takes for companies to return a response to a request. Error rate Error rates are another key SLI, and they measure, as you may have guessed, the number or level of errors throughout the...
When do you need to implement service recovery strategies? For businesses, customer service recovery is the perfect chance to turn a mistake into an opportunity. Here are a few occasions when companies need to implement service recovery strategies: An angry customer during an interaction with a cus...
Free trial: Available for 14 days How to evaluate the best customer service tool? Whether you are a small business founder in search of the right customer service software or an enterprise business owner looking to upgrade your customer service setup, unsurprisingly, your objective is common —...
Try LiveChat for free You can try all of the most important features for free with LiveChat trial account. Trusted by 36,000+ companies Try now Free 14-day trial Improving customer satisfactionAt the core of any successful business is a satisfied customer base. Customer service software plays...
Try LiveChat for free You can try all of the most important features for free with LiveChat trial account. Trusted by 36,000+ companies Try now Free 14-day trial Improving customer satisfactionAt the core of any successful business is a satisfied customer base. Customer service software plays...
Digital customer service platforms can help automate tasks, streamline workflows, and deliver personalized customer support to your clients.
It’s a popular choice for companies and teams that are looking for a cloud-based solution that is easy to use and scale.Zendesk Suite for customer service is one of the best complete customer support systems. It includes a ticketing system, a knowledge base, and a live chat tool. Also,...
Unless a product description or associated materials contain a specific indication, Formlabs is providing a tool or material that may be used in a range of applications, but is making no statement or claim as to its safety, efficacy, or suitability for a particular application including use in ...
If you want to learn more, check out this webinar on therightkind of self-service, featuring Help Scout CEO Nick Francis and Jeff Toister of Toister Performance Solutions. How to offer self-service support There are a number of different options available for companies that are looking to star...
6.2 Free Features and Functionality 6.2.1.1. Vaadin may at its discretion offer Customer a limited-time free trial to evaluate Vaadin Plus Subscription. The functionalities of the Software Service may be limited during the trial period. 6.2.2. To all other extents, the terms and conditions set...