China’s service sector has developed a lot in the 13thFive-Year Plan period,and is positioned to upgrade on all fronts in the new era. In the 14thFive-Year Plan period,China’s service sector boasts huge potentials...
and live streamer—combine their talent and likable personalities with their considerable social network following on various popular social media platforms (e.g., YouTube, TikTok, Twitch, Instagram, Twitter, and WeChat) to influence followers’ perceptions of products and brands. The...
Combine your communication skills with specialized technical and computer experience and you’ll be a force to be reckoned with. Companies are always looking to hire extra hands with this kind of resume. It’s a job that can be done at any time. 42. App developer As an app developer, you...
As the generation shaped by the Internet and the development of new technologies, millennials communicate and engage differently with marketing messages than previous generations. Financial service companies need to learn, adapt and deliver content to attract young millennials to their services. This is ...
While the 80/20 service level is a common industry standard, it isn’t a one-size-fits-all metric of success for every call center. Things like unique industry challenges, niche customer expectations, and certain available resources can all influence how to benchmark a company’s service metri...
However, while innovation plays a crucial role in the success (or continued success) of most companies, it does not come easily. As Wheelwright & Clark (1992 pp. 28–29,) point out: ‘Perhaps no activity in business is more heralded for its promise and approached with more justified ...
The Influence of the Tag-Along Rights in the Value of Companies: An Event Study of the Effects on the Market and Service CompaniesBrazilTag-alongevent studyThe aim of this work is to check the effect of granting tag-along rights to stockholders by analyzing the behavior of the return of ...
Most of this research has investigated the influence of institutional environment on the development quality of the manufacturing industry from the perspective of technological innovation. The role of service sectors on manufacturing industry development mainly focuses on the mechanism and path of the ...
Personal characteristics, such as self-efficacy and learning motivation, are important factors that influence training effectiveness [3,6,7,8,9]. The word “motivation” was first discussed among psychologists. Different fields have different perspectives on the definition of motivation. Learning motivati...
Setting the right expectations can directly influence how customers perceive the quality of your support and make the difference in whether they walk away happy or dissatisfied. Even minor details make a difference: if your chat widget says “Get an answerinstantly” and your average response time...