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We transform customer experiences across traditional and digital touchpoints throughout the customer journey, utilizingadvanced digital and analytic toolsto create value in customer care and service businesses. Turn business support into business value ...
Keywords: blended design teaching; service quality; fuzzy analytic network process (FANP); technique for order preference by similarity to ideal solution (TOPSIS); multi-criteria decision-making (MCDM) MSC: 68U351. Introduction Since the outbreak of COVID-19, blended teaching methods have been ...
As a result of the proliferation of cloud services in recent years, several service providers now offer services that are functionally identical but have different levels of service, known as Quality of Service (QoS) characteristics. Therefore, offering a cloud assistance arrangement with optimum QoS...
online English teaching; service quality; fuzzy analytic network process (FANP); grey rational analysis (GRA); multi-criteria decision-making (MCDM) MSC: 68U351. Introduction 1.1. Research Background The COVID-19 pandemic has had an impact on the education industry; in particular, the lock...
ICT use, digital skills and students’ academic performance: Exploring the digital divide. Information 2022, 13, 129. [Google Scholar] [CrossRef] Deming, W.E. Quality, Productivity and Competitive Position; MIT Press: Cambridge, UK, 1982. [Google Scholar] Lehtinen, U.; Lehtinen, J.R. Two...
Driven by cutting-edge technologies such asartificial intelligence (AI)and theInternet of Things (IoT),big data analyticsinvolves the use of advanced analytic techniques against extensive, diverse big data. IaaS supports the enormous processing power needed to analyze vast amounts of data and deliver...
(as these companies’ profits show), but the associated service productivity effect is often difficult to measure because records of direct customer–provider transactions are often unavailable (Andreassen2021) as observed in the case of free digital services. We find that, especially in an ...
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Oracle also offers an advanced framework to make it easy for you to design enterprise skills, configure flexible dialogues, deliver Q&A support, and enable a seamless hand-off to a live agent. Oracle offers a native, real-time collaborative environment that brings customers and employees together ...