During agent training, it's important to let them be aware early of your bonus structures and rewards that will be available to them for a job well done. With this in mind, it's critical that you motivate your call center agents with incentives that actually matter to them. Don't choose...
Avoid rewards in cash – stock purchased work better HR Strategy Solving talent management challenges is not just about tracking some KPIs. One needs to understand where these challenges are coming from and how to address them. In this chapter, we’ll discuss possible strategies for HR and how ...
Linking Rewards to Performance Mea- sures. Should compensation systems be linked to balanced scorecard measures? Some com- panies, believing that tying financial compen- sation to performance is a powerful lever, have moved quickly to establish such a link- age. For exampl...
Precisely what that role should be will become clearer as more companies experiment with linking rewards to seoreeard measures. Business Planning "Where the rubber meets the sky": That's how one senior executive describes his company's longrange-planning process. He might have said the same of...