SAP CS - Customer Service / Service Management 客户服务/服务管理 1. CS 简介 2. CS 组织架构 主数据 及 SAP-CS 标准流程 3. 案例介绍 4. Prototype 原型项目实施方法论
SAP CRM Customer Management System, Solutions: Customer Relationship Management/Customer Service Management, SAP Cloud Partner AcloudEAR
Learn how services can help you achieve your sustainability goals, differentiate in the market, and deliver exceptional customer service. Resources Thought Leadership Service Management for Intelligent and Sustainable Enterprises: A Guide to Changing the Service Paradigm Across... ...
PLM Enterprise Asset Management (EAM)/Plant Maintenance (PM), SD (Sales and Distribution) In this blog post, I would like to share my views on Service Management in SAP with Customer Service Module which is completely different from the CRM-Service Management/Customer Management. The term Serv...
客户分析(Customer Analytics):通过客户分析模块,企业可以分析客户行为和趋势,以更好地理解客户需求并调整市场策略。 四、服务模块 SAP CRM系统的服务模块旨在提供卓越的客户服务和支持,包括: 服务请求管理(Service Request Management):这个模块允许客户提交服务请求,并帮助企业跟踪和管理这些请求。这有助于提供及时的客户...
4、SAP AM (Asset Management) 资产管理模块,具有固定资产、技术资产、投资控制等管理功能。 5、SAP PP(Production Planning) 生产计划模块,在SAP里属于后勤模块之一,可实现对工厂数据、生产计划、MRP、能力计划、成本核算等的管理,使得企业能够有效的降低库存,提高效率。PP模块可以满足业务流程在不断改变且发展的制造...
SAP Customer Data Cloud and SAP Customer Data Platform Experience Management solutions SAP Sales Cloud More Achieve a faster time-to-value, improved project quality, and a better return on investment with our tailored portfolio of services for SAP Commerce Cloud. With SAP guidance and expertise, op...
相信大家已经知道,SAP收购了一家专注于Field Service Management(现场服务管理)的公司Coresystems(也叫Field Service Management, 简称FSM). 那么如何打通后台S/4HANA和前台FSM,把两个产品集成起来,就成了当务之急。 业务场景 该集成场景的Leading System是S/4HANA系统,即流程的起始点和核心。在S/4HANA里根据业务需...
相信大家已经知道,SAP收购了一家专注于Field Service Management(现场服务管理)的公司Coresystems(也叫Field Service Management, 简称FSM). 那么如何打通后台S/4HANA和前台FSM,把两个产品集成起来,就成了当务之急。 业务场景 该集成场景的Leading System是S/4HANA系统,即流程的起始点和核心。在S/4HANA里根据业务需...
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