Connect e-commerce, marketing, sales, and service data with our customer experience solutions—and use AI to personalize the customer experience at every touchpoint. Learn more Business technology platform Integrate, extend, and build new applications, processes, and AI agents on a purpose-built te...
Why SAP Customer Experience Services? Reenergize your customer experience strategy Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions. Choose service quality first Review and validate critical project areas,...
当C4C Service Ticket被座席人员回复时,对应的数据会被C4C转换成XML格式,通过HTTP POST,发送到上图Mashup URL字段维护的endpoint去: http://wechatjerry.herokuapp.com/fromc4c将新建好的Mashup Service分配到本文上半部分创建的自定义Channel ZJERRYWC中去: 在微信消息服务器实现的index.js里,当endpoint /fromc4...
Engage your 21st century customers across all channels and touchpoints using our omnichannel commerce solutions. From Web, mobile, social, and chat to contact center and in-store channels, your organization can use our omnichannel solutions to deliver a consistent, efficient B2C, B2B, or a mix...
Automating customer support Customer support can be automated by leveraging ChatGPT to generate prompt and cost-effective responses to customer queries. A possible solution involves utilizing Azure OpenAI service in conjunction with the SAP S/4HANA ...
Thomas SaueressigHead of Customer Services & Delivery, SAP Executive Board, SAP Unlock Value Throughout Your Business Transformation Journey Whether aiming for agility, resilience, sustainable growth, or efficiency, a successful transformation requires a strategic approach, full leadership commitment, and a...
Discover how SAP Customer Data Cloud can help you secure customer data, build trust, and provide a smooth user experience. Learn the benefits of CNAME, SSL certificates, and custom API domain prefixes—and how these tools can simplify integrations and improve your site's performance. ...
(2) 根据Social Media User Profile ID,调用API拿到Profile明细,从明细中取出微信用户Wechat ID. (3) 调用微信API,将Service Ticket回复的内容,发送给Wechat ID对应的微信用户。这样,微信用户就能在其手机上,看到C4C座席人员在系统里回复Service Ticket的文本内容了。
https://github.com/wangzixi-diablo/wechat-sap-integration/blob/main/jerryapp/service/getAccountinC4C.js 最后，将前一篇文章介绍的场景联合起来测试。首先关注微信公众号，这个行为会在C4C系统自动创建一个客户主数据1000443：在C4C系统打开这条主数据，修改之后保存：然后在我的微信app上收到了一条推送信息，...
chat com.azure.communication.chat.models com.azure.communication.common com.azure.communication.identity com.azure.communication.identity.models com.azure.communication.phonenumbers.models com.azure.communication.phonenumbers com.azure.communication.sms.models com.azure.communication.sms com.azu...