sap customer service操作手册 1.客户服务基础。 a)支持:为客户提供技术支持、故障排查和解决方案,全面满足客户的需求。 b)咨询:根据客户需求,为客户提供专业建议,及时帮助客户解决疑问。 c)资料:提供及时、准确的客户文档和其他资料,更好地帮助客户。 2.客户服务流程。 a)确认客户需求:收集、理解客户需求,识别客户...
Why SAP Customer Experience Services? Reenergize your customer experience strategy Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions. Choose service quality first Review and validate critical project areas,...
For information on other service-related functions, refer to the following documentation: PM Structuring Technical Systemsfor information on structuring and managing technical objects FI-AA Asset Accounting - User Guidefor information on managing serviceable items as tangible assets MM - Services Management...
SAP Customer Experience 的產業解決方案 善用您的產業專屬 CRM 和 CX 解決方案,打造順暢、引人入勝的客戶體驗。 聯絡我們SAP Customer Experience 頂尖產業 我們的 CX 解決方案可滿足不同產業的特定需求,協助您推動客戶互動流程創新和客戶體驗轉型。 零售業 連結零售和時尚業客戶體驗,串聯人員、流程及資料,在每個接...
Service149 Processing Service Orders150 Creating Service Quotations221 Unit 6: Returns and Repairs Processing237 Processing Repair Orders 238 Repair and Return 245 Unit 7: Service Contract Processing: 275 Service Contracts Contents 276 Overview of Service Products289 Unit 8: Planned Customer Service319 ...
13、SAP IS(Industry Solution) 行业解决方案,可针对不同的行业提供特殊的应用和方案。这些功能覆盖了企业供应链上的所有环节,能帮助企业实现整体业务经营运作的管理和控制。 14、SAP CS(Customer Service) 客户服务/服务管理,主要用于管理企业销售产品后对客户提供的的售后业务。 内容来自百家号 查看原文 ...
Thomas Saueressig and Thomas PfiesterHead of Customer Services & Delivery, SAP Executive Board, SAP and EVP & GM Head of Global Customer Engagement & Services Harnessing Human Expertise in the Age of AI: Driving Business Transformations with SAP In the coming decades, humanity will achieve remarkabl...
Thomas SaueressigHead of Customer Services & Delivery, SAP Executive Board, SAP Unlock Value Throughout Your Business Transformation Journey Whether aiming for agility, resilience, sustainable growth, or efficiency, a successful transformation requires a strategic approach, full leadership commitment, and a...
Customer Service (CS) Customer Service Overview (CS) Customer Service (CS) Structuring and Managing Technical Objects Call Management Service Agreements CS - Customer Interaction Solution Database CS-SDL Interface (CS-SE-SD) Mobile Scenarios Workflow Scenarios (PM/CS) SAP ArchiveL...
转眼在SAP的Customer Success部门已经8个月过去了,简单谈下自己的心得与感受。 先介绍下,SAP在天朝目前有三大部门,SAP Labs中国研究院,SAP Field(Customer Success), 以及SAP 产品支持Product Support。而Customer Success = Sales + Presales +CSM+ Service,这里sales和presales好理解,CSM是customer success manager,...