Score Customer Success* Manager Success du client désigné Revue Success Chemin vers la réussite * Actuellement disponible pour certains clouds. FAQ sur la tarification des Success Plans et des Professional Services Quelle est la différence entre les Success Plans et les Professional Services ? Pui...
Unified customer profiles help hotel owners and service agents personalize guest experiences. Learn more Customer success with Salesforce Platform Customer Story Connected data enables leaders and programs at World Economic Forum. The Forum integrates 64 systems with near zero downtime for improved...
Salesforce provides numerous solutions or "clouds" that are all available from an all-in-one platform. This platform is frequently known as the Salesforce Customer Success Platform to reflect Salesforce's aim to provide solutions that customers need to grow their businesses and achieve success. Th...
Gartner曾说:“到2020年左右,集成工作将占企业数字化平台建设50%以上的时间和成本”,Salesforce在正确的时间点的确做了正确的事情——致力向客户提供从产品、开发平台、AI技术到底层集成工具集的“端到端解决方案”,Salesforce自己把它称为“customer success platform(客户成功平台)”。这也是我对上文那份2011年的报...
Gartner将PaaS分为集成平台IPaaS层(integration platform as a service)和 应用部署和运行平台APaaS层(application platform as a service)。Gartner对APaaS的定义是,“基于PaaS(平台即服务)的一种解决方案,支持应用程序在云端的开发、部署和运行,提供软件开发中的基础工具给用户,包括数据对象、权限管理、用户界面等。”...
Salesforce は、シンプルで堅牢、かつ安全な RESTful API を使用したプログラムによる Customer Data Platform 情報へのアクセスを提供しています。また、Customer Data Platform SDK を使用して、Web アプリケーションやモバイルアプリケーションをシームレスに統合するこ
Demandware technology was used by Salesforce to create a new Salesforce Commerce Cloud and incorporate it into its Customer Success Platform. The way businesses communicate with their clients across all channels and devices is simplified by the Salesforce Commerce Cloud service. ...
核心原因是对这两起历史上最重要的并购,无论从产品策略还是客户成功(Customer success)上,都有巨大协同和战略价值,并已形成有机整体。我会在后面详述。 总结一下,Salesforce在第二季度所展现出来的业绩的确可圈可点,在疫情的短暂冲击下没有受到过多影响,并且很快实现反弹,向200亿收入目标迈出了坚定的一步。 但是...
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The Recipe for Success: Customer Data Platforms The era of customer data platforms, or CDPs, is here. If you're not familiar, a CDP helps marketers combine customer data from different sources in one place. By bringing data together, you get a complete view of your custo...