casefeed casefeed ケースレコードの详细ページに表示されるフィード内の単一フィード项目を表します。 ケースフィードでは、フィードで追迹されている项目のケースレコードへの最新の変更と、そのレコードに関するコメントと投稿を表示します。 ケースへの変更の最新...
We are sending emails related to Cases using the Messaging.SingleEmailMessage class in Apex. When we send the message using an email template the
“Case Feed提供给支持人员一个更简化的方式去创建,管理和查看Case。它包含一些事件以及Chatter feed。事件可以允许客服创建Case Notes,记录电话内容,更改Case的状态以及与客户进行沟通。并可按照时间先后顺序显示Case的跟进历史,所以你可以非常容易的查看每个Case的进展。” 下图就是Case Feed的一个样列模板,我们从标签1...
Under theyour email alert field, turn on thetoggle. When you save your changes in the email builder, we create the flow and connect it to your outbound message in Salesforce. Make sure to save your email again after turning on the toggle. You can edit this case closed workflow in Sales...
Good Afternoon Trailblazers and Happy Monday! We use email-to-case and have ' Enable HTML email' set to true since April this year. Since enabling
针对用户提问和反馈,自动回复规则适用于来自自助服务门户、客户门户、Web-to-Case表单、Email-to-Case消息或随需的Email-to- case消息提交的内容。针对提交的线索,自动回复规则适用于那些通过Web-to-lead表单捕获的线索。(A set of conditions for sending automatic email responses to case or lead submissions ...
(An event, a task, a call you've logged, or an email you've sent. You can relate an activity to other records, such as an account, a lead, an opportunity, or a case. In an org with Shared Activities enabled, you can relate an activity to multiple contacts. Tasks can also be ...
Add CSAT and NPS buttons to agent signatures and case closure. Customers simply click within the email to leave a rating and a comment. Receive immediate, actionable feedback to resolve problems as soon as they happen, and see responses in Slack, MS Teams, and plenty more. ...
Salesforce API は、次のオブジェクトの添付ファイルのアップロードをサポートしています: 'Account'、'Asset'、'Campaign'、'Case'、'Contact、'Contract'、'Custom objects'、'EmailMessage'、'EmailTemplate'、'Event'、'Lead'、'Opportunity'、'Product2'、'Solution'、'Task'。 添付ファイルをアッ...
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