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I entered the URL in my fancySamsungphone. It asked me for my last name and a phone number. As I began to click thru the prompts, the program sent a confirmation code to me via text message. I entered the code that was supposed to let me begin the return process and then I got k...
As one chief commercial officer said, “The old days of having relationship management as a key enabler—that’s still there. But even more important is having people who are very digitally engaged and understand how to use digital tools. The salesperson’s ability to understan...