customer support who then informed me that I would not see the tech until Monday along with a new part. Monday rolls around and no tech or part. I contacted the support team and was informed the part had not been shipped due to the weekend. Therefore, I should have the part no later...
They have NO idea what customer service is! Waranty service on a two month old water heater takes a week to get a part, then you have to get a technician and pray that they sent you the correct part. There are no really technical support people at the other end of your phone call ...