They do not care about the customers at all. Even with proof from my last airbnb that I couldn’t stay at due to hazard reasons my proof wasn’t enough and sided with the host. The host was very rude and laughed at us due to our situation. I would NOT RECOMMEND. Date of ...
and guest reviews published in the platform are a relevant source of information for prospective customers.In order to have a clearer insight into what aspects contribute to guests' satisfaction, in this paper the authors look at guests reviews in the platform that resulted from a search for acco...
It has become apparent that Airbnb is simply a website to connect a rentor with a rentee, for which they take their fee to do so. Beyond that they take a hands off approach, failing to follow their own processes and failing in their duty of care to their customers whom they treat ...
Airbnb allows owners to delete reviews… Airbnb allows owners to delete reviews by customers. All they have to do is re-post their property as if it were a new one, and then withdraw the old property. That way, they can keep the 5- or 4-star reviews, even one or two 3-star revi...
Airbnb has a rating of 1.4 stars from 2,085 reviews, indicating that most customers are generally dissatisfied with their purchases.
Preferred solution:Clarification of billing and that it's for 5 rooms. I need to collect from those that went Comment Helpful David P Eai David P EaiVerified Reviewer|Columbus,Ohio They have a bug in their app but I believe they know of the bug and they try to cheat customers ...
Of course it's in the ToC. That's where all dodgy companies hide things they don't want their customers to know. And no, that's not how most subscription models work, because I subscribed to a particular TUTOR. I've got people on retainers in Upwork and that balance expires every ...
Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically ! Pros We started using newbook for the reservations management, which is awesome. ...
Two datasets from Inside Airbnb were used in our analysis: reviews.csv and listing.csv.2 Inside Airbnb is an open-source project launched in 2016, which reports the web scraped data on Airbnb across major cities worldwide, which have been widely used in different research projects (Chen et...
to work but wont pay the cleaner. Dispute the horrible reviews from customers below you will also see that they are just as bad with their communication and problem resolution on the back end. This is America and these actions are unacceptable. The company is basically scamming on both sides...