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Need help? I can't find my retailer How long will the return take? Is the size and weight of my item important? Where do I find my order number? How should I attach my label? We can print your returns label - how it works
Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. The Chinese Tea Company will not be liable for any lost returned parcels. We cannot be responsible for paying any sales tax or custo...
The items you wish to return need to be sent to us within 30 days from the date you received your parcel. Please keep in mind that any purchases must be returned via mail, which is on the customers fees. Customers must contact us before each return by email at btrsalessupport@btr.com...