Amazon FBA Replacement Policy It is also possible for Amazon to issue a replacement if a customer returns a FBA item. If this happens, Amazon will ship the customer a new item from your inventory free of charge.
Here’s how it works: You order an item on Amazon, and when it arrives, you falsely claim that the product is faulty or damaged, or that you received an empty box. Amazon then refunds the money you spent on the order. Additionally, some people used to ask for a refund but then ret...
So as a seller I'm entirely confused as to why, as a customer I was completely refused a refund last week when the product was faulty.. Is this a new thing? I bought a pre workout powder, it was clumped up like it had been exposed to moisture in the air, totally unusable. Now ...
We declined this request, as the faulty unit serves as evidence of the fraudulent activity, and the customer already has the brand-new unit we originally sent. Challenges with Amazon Seller Support: We have reached out to Amazon Seller Support multiple times through the case log, but the respo...
I emailed them and just asked if they could send the second of the two items, but they decided to credit me for half of the purchase price (much more than the cost of just one item) and told me to keep what I had. The second time I received a faulty item and they refunded me ...
For the purposes of this policy, the following terms have the defined meanings: "Product"refers to any item available for purchase (yes, even the ones on sale) onPaperlike.comand our marketplaces on Amazon, eBay, Kaufland, etc. "Faulty”refers to a product you receive in a damaged conditio...
Warranty not applicable for any product purchased from an unauthorized retailer including unauthorized sellers on sites such as eBay or Amazon. If a replacement product is required, it will be shipped to you at our expense after the faulty product has been returned to us. If you believe you ha...
It's easy to think that once an item has left your warehouse, it's off your plate. The truth is that some items are returned because they arrived faulty or damaged. But you wouldn't ship them in that state—something went wrong in transit. Granted, your delivery carrier plays a big...
That you only authorize returns with an exchange for another item That customers can only receive store credit rather than a refund for a faulty good, and That all items are sold as seen Even stating "No refunds unless goods are faulty" is illegal even though that's true under the law. ...
We received an "out of policy" return request for an item 45 days after it was delivered. Way outside the 30 day return window. We had no communication with the customer and no indication that the item was faulty. As we are supposed to be allowed to do, we rejected the out of ...