Reacting to negative comments that are posted on a social media site may present several problems for the provider. First, a direct response via the social media platform to the author of the negative comment may confirm that the individual is a patient of the provider, thus breaching the pati...
Publicly addressing negative reviews allows businesses to present their side of the story and show a commitment to customer satisfaction. Just think about it, consumers are scrolling through dozens of reviews. How will they perceive a business that ignores all its negative reviews, versus one that ...
How can we respond, in a public manner, to users who obviously need help, and give negative reviews in a public manner. Yelp has the capability and then consumers can see both sides of any issue. The fact that we cant respond to a review (positive or negative) is crazy. 0 Copy wgde...
This is why it’s so crucial to improve your ability to respond to negative reviews. Rather than hoping you can avoid them entirely, it’s better to focus your efforts on improving your responses.You may be surprisedat how good a negative review can actually be for your business. A bad ...