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It also developed a text analysis model for consumer complaints, and built tools for automated complaint analysis, improving the efficiency of complaint management and strengthening protection of consumer rights. In anti-fraud practice, the Bank established a unified credit antifraud platform, and put ...
SGS 审验报告 2022 CSR Report RESPONSIVENESS Yutong Bus had presented the interaction channel with stakeholders and established the complaint disposal system to present good responsiveness of appeal and expectation. IMPACT Yutong Bus had demonstrated a process to monitor and measure the impacts of the ...
green finance, inclusive finance, rural revitalisation finance, and related party transactions, oversees consumer protection, and regularly supervises key areas of consumer protection, such as product and service review, debt collection management, fair marketing policy, and client complaint management. In...
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We made headway in clearing the backlog of public complaint cases. We advanced the development of the social credit system, improved the public legal service system, and tightened supervision over food and drugs and vaccines in particular.
47.6% 20.6% 16.7% 8.7% 4.8% 1.6% 44.4% 31.0% 24.6% Business composition of complaints to CRC Bank in 2022 Complaint acceptance Head Office departments, the customer service center, and branches accept corresponding complaints. Complaint review The complaint is registered in the complaint ...
Consumer protection departments of 16 Branches directly under the Head Office have held signing ceremonies with Shanghai Financial Consumer Dispute Mediation Center, opening up new channels for disputes resolution and effectively supplementing customer complaint management. Strengthening employee awareness ...