This is probably the most common complaint with U-Haul. All I can say is that the term "reservation" should be used loosely when dealing with U-Haul. They do not actually have reservations, they just lie to you. Did you rent a U-Haul truck or trailer that was in poor condition, ...
so we couldn’t rent a trailer, which are generally cheaper… The rental did not include a tow dolly or anything to tow a car behind us. We basically had to use the RV to do everything. We brought our bikes, but the area we wound up going...