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With everyone working from home, sometimes you just need to talk to someone. “I like to talk to people,” says Andrea Arce, an agent on the Microsoft Helpdesk charged with keeping Microsoft running one phone call and chat at a time. “I like to have a conversation with t...
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thing to thank the pandemic for, it’s the explosion in remote work. And here’s the deal: From 2018 to 2021, the number of full-time remote workersmore than quadrupled. Now that the dust has settled and restrictions have been eased, what’s the future of remote work and remote jobs?
Groove is a helpdesk software—a shared inbox for small businesses looking for an alternative to traditional email. The company has been remote for over a decade, with employees from over 30 countries. Employee benefits include paid time off and flexible hours. How does the Groove team hire?
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