HELP LIGHTNING SOLUTIONS for CALL CENTERS Fast and Efficient Support for Customer Success Call center teams across the globe rely on Help Lightning to support and train their agents while delivering amazing customer support, and to effectively collaborate, solve problems and maintain their critical ...
The global pandemic has accelerated the need for digital transformation, with companies being forced to support a remote workforce for health and safety reasons. This shift towards remote work has created a demand for efficient and effective remote call center solutions. JustCall, a rapidly ...
customer experience (CX) for government agencies and their constituents. In thisGovernment TechnologyQ&A, Jerry Dotson, vice president of public sector, Avaya Government Solutions, explains how the right CX platform lets government organizations implement new contact center technologies easily and ...
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triggers. event subscribers can also be external to the salesforce platform such as cometd subscribers. when working directly with salesforce objects, the solutions related to this pattern allow for: the remote system to call the salesforce apis to query t...
Remote Access and Virtual Desktop Solutions It goes without saying that remote access is necessary when you work with remote teams. Some of the core features you can take advantage of when using such software include: 🔐 Secure remote access ...