Knowledge Management Knowledge Management is a tool from BMC that integrates nicely with the ITSM suite. It allows support providers to push solutions to the knowledgebase from Incident, Problem, or Change Management. Sharing knowledge across campus will be a very powerful tool. Configuration Data ...
Software Scheme - a new software endorsement scheme which allows software tool vendors to submit their ITIL based software tools for assessment. “Adopting the ITIL framework is a proven method for streamlining IT processes and properly aligning IT systems and services with the business they support....