SurveysCustomer satisfactionThis paper explores the priorities of event organisers and venue managers in terms of evaluation criteria and avenues for advancing the development and implementation of banks of questions regarding customer satisfaction evaluation. The results presented are based on a ...
The liberalised electricity market in Sweden stresses the fact that the electricity companies must focus on customer satisfaction. Two major customer surveys concentrating on households' requirements concerning the electricity bill have been carried out in spring 2002. The interest in energy management li...
subjects to which Olivetti delegates installation/maintenance of plants and/or IT/telematic systems and/or the delivery, installation/maintenance of equipment and products; subjects (e.g. call centres) which Olivetti entrusts with customer support and information services or customer satisfaction surveys;...
The first round of surveys was conducted from the perspective of consumers. A questionnaire survey was conducted between November 14 and November 20, 2022. In the first round of the questionnaire survey, the reasons influence consumers’ PI toward surplus food blind boxes were surveyed. From Novemb...
- KPI: User satisfaction scores collected through surveys or feedback mechanisms. 2. Objective: Timely Issue Resolution - KPI: Average time taken to resolve user-reported issues or concerns. 3. Objective: User Training and Support - KPI: Number ...
Future studies should conduct surveys on the current status of family members of residents in LTC facilities. Second, this study investigated the personal traits of family members, the living conditions of residents in the LTC facilities, and family members’ experiences with LTC facilities. The ...
The parents and children were informed of the purpose of the surveys by attaching explanatory letters. The first survey aimed to assess the level of satisfaction with PT and identify the improvements needed. The second survey aimed to determine the reactions to the interventions and their ...
For achieving this objective, the data have been collected by means of 42surveys addressed to managers and owners who are active in the industry of hospitability, and the results indicated apartial confirmation of the tested hypotheses and the results from previous international research. The ...
customer satisfaction. The results show that Food and Beverage, Venue, Event Space, and Parking Facilities significantly affect customer satisfaction. This research aims to bridge existing knowledge gaps, offering valuable insights that can contribute to the strategic development and enhancement of BEXCO’...
These measures included averting multiple submissions and detecting bots using an integrated data field (reCAPTCHA), safeguarding the surveys from accidental scanning, and enabling respondents to complete the questionnaire later. Qualtrics, the platform hosting the survey, provided all of these features. ...