These Digital Game Purchase Refund Terms cover Microsoft Store’s digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made avai...
Using a code from another region? If you get an error when trying to redeem a code bought from a different region, contact the seller for more assistance. We understand that sometimes purchases of digital game products don't go as planned. When that happens, we'll help you request ...
In most cases, you can request a refund by signing in to the account that made the purchase and either loading your Purchase History in-game or visiting our game-specific Player Support Pageshere. If you cannot find the information you need or would like to request a refund on content that...
Can I return an app or digital game? How do I cancel a Microsoft subscription? Can I return a digital gift card or service/subscription card? Does the Microsoft Store return policy only apply to items purchased at Microsoft Store? Are returns free?
The Xbox Refund Policy includes the following rules: You should have a valid reason for requesting a refund. Refunds can only be requested within 14 days of the purchase. For a purchased digital game to be refunded, it shouldn’t be played for more than 2 hours across different accounts. ...
If you change your mind about a recent purchase, or if you haven’t used it, we’ll try to work with you on a refund. We may withdraw refund eligibility for abuse of this policy. The same goes for violations of the In-Game Code of Conduct or the End User License Agreement. How to...
Microsoft has announced that it’s expanding its refund policy for Xbox players unhappy with their digital purchase of Cyberpunk 2077.
My fiance bought a refurbished Xbox One X in June and it stopped working before the end of August. He did purchase a warranty. We have called sever stores in the area and gone back to the location we bought it at. We only dealt with one employee who gave us good information via phone...
returnable. No refunds or returns will be given once the prepaid game card code has been sent to the e-mail you provided in the order. You are fully responsible for that code, and no refunds or returns will be given if the code has been redeemed on or after the date of the purchase...
I completed the purchase took it home and opened it up on the 12th of December only to be greeted with "no internet connection." I placed a game inside the console and it managed to install as normal however when the install was complete it said "more downloads needed, please connect to...