on March 31, 2023 and reviewed the activities of its subsidiary company. “A wholly owned subsidiary of the bank undertook business of technology service provider, which is not permissible business that can be undertaken by a banking company under Section 6 of the BR Act” the Central Bank ...
CICs must send SMS or email alerts to customers whenever their Credit Information Report (CIR) is accessed by specified users (SUs), provided the customer’s mobile number or email ID is available. These alerts will only be sent when the CIR enquiry is reflected in the customer’s CIR. Cre...
There shall be a system of acknowledging customers' complaints for follow up, such as complaint number/docket number, even if the complaints are received over phone. (c) Card-issuers shall be liable to compensate the complainant for the loss of his/her time, expenses, fin...