(b) Card-issuers shall ensure that their call centre staff are trained adequately to competently handle and escalate, a complaint, if necessary. The Grievance Redressal process shall have a provision for automatic escalation of unresolved complaints from a call center/base level...
How to register a complaint with RBI In case of any unauthorised activity, people can lodge complaints with enforcement agencies about such fake apps and platforms. This complaint can also be filed online through the Sachet portal by visiting https://sachet.rbi.org.in/ ...