Discover and share Customer Feedback Quotes. Explore our collection of motivational and famous quotes by authors you know and love.
This quote frombusiness-training ace Kate Zabriskieteaches us how fundamental the overall mindset is in customer service. It defines the customer as a great source of knowledge about your own enterprise. Any feedback in that sense is not an issue to be resolved, but an invitation to improve. ...
Unhappy customers are not just a source of frustration but also an opportunity for growth and learning. It encourages businesses to be receptive to customer feedback, especially the negative kind, and to use customer experience to make improvements that can ultimately lead to bettercustomer loyaltyan...
Unhappy customers are not just a source of frustration but also an opportunity for growth and learning. It encourages businesses to be receptive to customer feedback, especially the negative kind, and to use customer experience to make improvements that can ultimately lead to bettercustomer loyaltyan...
“Reaching out to customers is the best way to be proactive instead of reactive. Recommend products that might help them. Ask them about their pain points. Gather customer feedback on previous transactions and make improvements based on their needs.” ...
Tony Hsieh,Founder and CEO of Zappos. “We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.” (source) Joseph Jaffefounder at Evol8tion touches on customer service’s impac...
5. “Customer service is not a department, it’s everyone’s job.” — Kenneth H. Blanchard 6. “There’s a difference between interest and commitment. When you’re interested in doing something, you do it only when it’s convenient. When you’re committed to something, you accept no ...
to ensure your agents have the training they need to engage with customers in the most effective way. From expanding their knowledge about your products and services to helping to coach them based on customer feedback, there’s plenty that leadership can do to help agents get their words ...
However,not a single customer entered the room.As each minute passed,I became increasingly anxious. After 90 minutes of long waiting I was absolutely distraught. For the four years writing the book.I had felt a sense of mission and purpose like never before in my life.Working a full 8-...
My first signing was arranged at the largest bookstore in the city.Filled with anticipation,I was put into a private signing room in the beautiful store.Despite a nice sign placed outside the room exhibiting images of both me and my book,not a single customer entered the room.As each ...