Prepare word pairs, likesalt and pepperorebony and ivory.Tape one-half of each pair to a participant’s back. Everyone walks around asking yes-or-no questions to figure out their word, then finds their matching
8. Hold Skip-Level Meetings Skip-level meetings are a great way for call centre agents to interact with managers two levels above them without their team manager present. It is a good opportunity for a senior manager to find out what is happening at grass-roots levels – which is especially...