Psychology of Waiting Lines - Maister - 1984 () Citation Context ...he phenomenon of waiting. Waiting mainly results in uncertainty and anger and the experience of the wait is influenced by its commonness, duration, degree of occupied time and the users’ expectation (=-=Maister, 1985-=-; ...
So, those were some of the principles in my original article. (Here’s the link again to the full piece,The Psychology of Waiting Lines.) Now comes your challenge to help this discussion along: what “cool” approaches have you seen businesses use to apply these or other principles and ma...
In his article “The Psychology of Waiting in Lines” Maister outlines 6 cornerstone principles that determine customer experiences when waiting in a queue. These are equally applicable to physical or online waits. They should factor into any queue management. RELATED:The Power of Anticipation Psychol...
You know the drill but, in case you don’t, here it is: Read the lines below and decide which one speaks to you within a few seconds. Which one sits right? Only after the decision fell, read the interpretations below. Have fun! You’re mine Who did this to you? Touch her and ...
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Arnold J Wilkins, a Professor of Psychology at the University of Essex, discusses how discomfort, headaches, and even migraines can be caused or exacerbated by simply looking at certain visual stimuli—with the straight lines and repetitive patterns of urban environments singled out as the main cul...
Let's start with a wide-angle look at how we humans handle waiting, in all its forms. How do we perceive wait times? Short answer: Poorly. Queueing theoryis the mathematical study of waiting lines, both real and virtual. If you jump down the research rabbit hole, you can find some fa...
Footnote: Haidt is talking at London’s Royal Society of Arts on lunchtime on Tuesday 10th April; you can register to be included on the waiting list in case more tickets become available. The same evening, he’ll be speaking at the Royal Institution; happily, the Royal Institution website...
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In essence, a large number of traders may be eagerly waiting to buy at this level, adding to its strength as an area of support. If all these participants do buy at this level, the price will likely rebound from the support once again. Price can, however, fall right through the ...