This fee is based on the costs of the more expensive plan and the longer I queried this with their customer service team, the higher the fee went up. I was forced to pay this fee when I saw how it had increased in the time it took me to write an email response! I can't express...
Yes I opened complaint with customer care right away. The only way they will unlock my account is if I send them pictures of a credit card. Not doing it and I told them no. Their responses seem to be generated from AI and not a human, The old proton account that they tried billing...
UPD:MTS has provided a scan of the FSB letter, which is the basis for restricting the access. Justification: the ongoing Universiade in Krasnoyarsk and “phone terrorism”. It’s supposed to prevent ProtonMail emails from going to emergency addresses of security services and schools. UPD:Protonma...
I have been a paying customer of Proton Mail for years. For the past several months, Proton Mail has blocked my attempts to downgrade my account to the free plan. Each time I try I get an error message saying I am using too much storage to downgrade, even though I am only using 720...