Won Profitability Achievement Award in 2011, attaining over 90% billable time while meeting Service Level Agreement (SLA) goals. Improved delivery of support services while managing multiple client accounts, resolving software and configuration issues, and implementing projects up to $100K in scope. ...
SLA ("continuous improvement process") Skills Required • University degree level of natural sciences, computer science, business, or an equivalent education. • Proven experience in the area of ITSM and in-depth knowledge of the processes of service management (ITIL). • Experiences in ...
The survey forms used a six-point Likert scale; Strongly Agree (SA), Agree (A), Slightly Agree (SLA), Slightly Dis- agree (SLD), D (Disagree), to SD (Strongly Disagree). Quantitative data were collected using pre-workshop and post-workshop surveys. The pre-survey aimed to capture ...
Service-learning projects (S-LPs), in the form of student-led advertising agencies (SLAAs), can assist SMME clients (community partners) with customer research, knowledge transfer and skills training, advertising, and marketing and business services, as well as provide students with practical ...
Effects of multiple intelligences supported project-based learning on students' achievement levels and attitudes towards English lesson. Int. Electron. J. Elem. Educ. 2017, 2, 365–386. 16. Ai, O. Exploring the Potential of CLIL in English Language Teaching in Japan Universities: An Innovation ...
Establishing a profile of personal and professional skills required for IVPT members could facilitate their selection process, contributing to efficient team building, ensuring the performance and, implicitly, the achievement of the objectives and the purpose of the international project. • Selection of...
Typical Generation and Demand Conditions—Dispatching Profiles In this analysis, only the scenario "Current Goal Achievement" (GCA) is considered. Capacities of the GCA scenario are implemented for 2050 related to the generators, while the following most typical and critical generation/demand conditions...
the beneficiaries rehabilitated through the above-mentioned GG projects have been able to engage in income generation, but they faced a declining trend to their income level, which reveals that the project implementation has not always had a significant relationship with the achievement of its goals....