Examining the process of performance measurement system design and implementation in two Italian public service organizationsdoi:10.1111/faam.12131balanced scorecardperformance managementpublic sectorsocial servicesstakeholdersp>In the last two decades, the adoption of new public management (NPM) practices in ...
Measuring the performance of business processes has become a central issue in both academia and business, since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies that the...
The study deals with the questions relating to the process of developing and managing the PMS. Data are collected from members of the Institute of Business Process Re-engineering, Dubai Quality Group and consultants from the UK. The study found that the design of the performance measurement system...
An institutional perspective on performance measurement and management in the 'new public sector' During the 1990s, in what has become known as the 'new public sector', many services in advanced economies, such as those of the U.K. and Scandinavia, have... S Brignall - 《Management ...
Tonchia, Management by process and performance measurement, vol. 16, no. 2, pp. 221-236, 1996.DE TONI, A.; TONCHIA, S. Lean organization, management by process and performance measurement. International Journal of Operations & Production Management, v. 16, n. 2, p. 221-236, 1996....
Such performance measures could then form the basis for a clear agreement on the expectations, and outcomes, of these activities. Process Performance management and measurement requires that processes be chosen based on their impact on the quality and the performance of the software maintenance ...
aPerformance measurement can be defined as a part of a management process that is realized periodically in order to determine the success or quality of a particular process or activity 性能测量可以被定义作为周期性地体会为了确定特殊过程或活动的成功或质量管理过程的部分[translate]...
aPerformance measurement focuses on measuring outcomes and efficiency. If at least some of the measurement information generated is not used, the effort and cost of the performance measurement process will be wasted. Use of the performance information —whether by program managers, agency officials, ...
Amaratunga, D and Baldry, D and Sarshar, M 2001, 'Process improvement through performance measurement: the balanced scorecard methodology `, Work Study (renamed International Journal of Productivity and Performance Management), 50 (5), pp. 179-188....
https://github.com/ComputationalReflection/ProcessPerformance/blob/master/README.md Support email for questionsgarciarmiguel@uniovi.es 1. Introduction It is sometimes necessary to measure the resources a process is consuming at runtime[1]. That measurement is a valuable piece of information to optim...