How would you approach yourcustomer service strategyin a proactive rather than reactive way? This video is a great example of proactive customer service vs. reactive customer service: The most important thing is to use active listening to stay committed to the conversation. The goal is to make ...
I have seen a lot of people start a blog or a YouTube channel to grow their online platforms. But too bad that they focus on the results rather than the progress. After they published some content on their platforms, but they don’t get the results, they choose to stop doing. For in...
One might argue that because the letter arrived after the bad customer experience that it was more reactive than proactive. However, the voucher, when combined with the letter, is a proactive attempt to keep Carfi, and others, from taking their business elsewhere. “The fact that they reached ...
Reactive customer support is like over-the-counter medication. It's a reactive treatment of your body against an illness that has already affected you. In reactive customer service, a rep steps in once a problem has already occurred. A straightforward...
This could be explained by the rapid growth of cumulative FTS sizes that quickly reach the size of the video, which encourages opening a new CS rather than an FTS for the current late SN request. Indeed, serving late requests with a smaller FTS if a new CS is opened is better than ...
This could be explained by the rapid growth of cumulative FTS sizes that quickly reach the size of the video, which encourages opening a new CS rather than an FTS for the current late SN request. Indeed, serving late requests with a smaller FTS if a new CS is opened is better than ...