Protecting Customer Experience While Controlling Contact Centre Fraud This presentation was given to a group of senior contact centre and customer experience professionals as a result of a whitepaper I was asked to research on the growth in customer data fraud and the role that contact centres unwit...
you can also inquire later on. However, immediate feedbackisn’t always very fruitful and insightful, as many people are hesitant to openly express criticism – even if it’s constructive.
Example:Illustrating and analyzing a customer service process in a company. For more information, feel free to check out our blog post on “Flowcharts“. Feel free to use professionally designed slide templates for flowcharts from PresentationLoad! Flowchart Templates for Your Presentations ►To the...
Moreover, very little attention has been given to the special needs of services marketing and how sales presentations can add strategic value to the service marketing mix. This article reviews the literature on the role of sales presentations in relation to trust, relationship development, and ...
customer service. Service rendered usually contains two major elements-Basic service and Value-added service. Basic service refers to the basic level delivered to all customers,whether less profitable or most profitable,they should receive service not 几乎公司不提供所有它的顾客以顾客服务的同一个水平。
Try introducing your product, service, or process a bit before its elaborative demonstration. Use the maximum number of diagrams and visuals. Try clearing the doubts of your listeners during your presentation for better understanding. Spend less time on the introduction part and more time on the ...
The story is a powerful communicative tool. Let me say it again: It puts incredible power in your hands, on your lips. This power of story has been known for ages. Stories are “windows that let the light in.” And the story is an incredibly versatile tool. ...
Focus on what matters to them:Remember thegoals of the projectto begin with. Stay focused on what matters and don’t get lost in the details. Make your point clearly, concisely and quickly:People tend to have short attention spans. The sooner you can convey your meaning, the likelier it ...
A video can be twice as engaging and effective in ensuring customer retention than a simple presentation or text — and the ease of use thatAnimakerbrings to the table lets you make interesting and unique business presentations on a simple drag and drop platform — without any complicated feature...
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