What support is available for vulnerable customers using prepayment meters? There is support available for prepayment customers who are classed as vulnerable. For instance, suppliers can provide temporary extra credit if needed, while councils can supply fuel vouchers. Citizens Advice lists all the hel...
Three million people across Britain ran out of credit on their prepayment energy meter last year, the equivalent of one every 10 seconds, Citizens Advice has said. The service said it has seen more people unable to afford to top up their energy accounts in 2022 th...
Traditional gas prepayment meters don't have non-disconnection hours–but all smart gas meters do! We've extended our friendly non-disconnection hours for the festive season -see details. Find out about smart Pay As You Go How can I get a new top-up key or card if it's lost or damage...
Traditional gas prepayment meters don't have non-disconnection hours–but all smart gas meters do! We've extended our friendly non-disconnection hours for the festive season -see details. Find out about smart Pay As You Go How can I get a new top-up key or card if it's lost or damage...