1、饭店管理专业英语(第二版)Hotel Management An English Reader (Second Edition)目录(1/2)Unit 1 General Introduction to Hotel ManagementUnit 2 Organizational Structure of a HotelUnit 3 Service Quality and Total Quality ManagementUnit 4 Human Resources ManagementUnit 5 Customer Relationship ManagementUnit...
建立宾客信息库等基础性的工作 关注服务的细节方面 重视酒店软件的建设,即加强管家人才的培训,Measures,Full use of modern IT, the establishment of the basic work of the guest information library, etc.Concerned about the details of the serviceEmphasis on the construction of the hotel software, namely,...
Terms for your references: 冷烫 cold perm 直发烫 straight perm 染发 hair coloring 固定染发 permanent coloring 护发 hair treatment 发型设计 hair design 理发 haircut 修剪 trim 全染 a block color 挑染 highlight Part Five Hotel Management Unit 1: Training of Employees Learning Outcome In this unit ...
一、overview Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacifics leading luxury hotel group and regarded as one of the world’s finest hotel ownership and management companies. The Shangri-La story began in 1971 with its first deluxe hotel in Singapore. Today, there are 70 hotels...
ChecktheroomkeyCheckthefacilities Checktheconsumeritems 4 2021-11-22 4.Functionofreceptionists 1.Checkin&checkout 2.MaintainingReservations 3.Communicationwithcustomers 4.RecordedGuestInformation 5.DoingPaperwork 6.HandleGuestComplaints 7.Asthefirstimpressionofhotel,reflectsa hotel’smanagementstandard. 5 ...
Allocation of Group Rooms vs. Transient protected, based on demand 根据需求分配团体房vs.预留散客房 Length of Stay & Room Types 根据房晚长短及房型的需求 Distribution Channel Management 销售渠道管理 Overbooking –To improve Sellout Efficiency
CareerPathwaysispartofperformancemanagementcircletosupportthePersonalDevelopmentPlanprocess 1CareerMap 8 CareerMapavailableforAllHotelBrands VariousTypeofCareerMoves PicturesofouremployeesasRoleModel PositionsIncludeRolesBeyondDFB ThisisanoverviewofwhatyourpossiblecareerpathwaysandroleslooklikeinIHG Usethistounderstand...
Hotel management system, not only to the effective management of the hotel, but also to provide customers with better service. Therefore, this article on the hotel management system system research is very necessary. The main functions of the hotel management system include the following sections: ...
Answer the following questions based on the textWhat is the primary function of the food and beverage department?2) What does effective management of the FB operation start with?3) What does the planning process in FB operation involve? It is to provide food and drink to a hotel’s guests...
以下的因素都会引起价格的变化 Demand / Supply conditions 需求/供给的条件 Seasonality 季节性 Day of Week 日期性 Competitor Pricing 竞争对手的价格 Available at most points in time 最大化的实现可预订性 需求和固定价格的关系 需求和动态价格的关系 Earlier Forms of Hotel Dynamic Pricing 早期酒店动态定价形...