The“An Error Has Occurred”message usually occurs during login and stops you from accessing PSN. This error is often due to account verification problems, like an unconfirmed email or wrong login details. The most common cause is an unverified PSN account, but network issues or PSN server prob...
Recover an account with a passkey Reset password Can't access email or verification info? Didn't receive a reset email? Change password Reset a child's password How to recover an account with a passkey If you have access to an active passkey, you can sign in and manage the passkeys on...
you can reset your password or retrieve your forgotten sign-in ID. Check your email for verification, update your security settings, and confirm that you can access your account. If you encounter any issues, contact PlayStation support for assistance. ...
Find out how you can use 2-step verification (2SV) backup codes to recover your account, and what steps to take if you lose your 2SV phone.
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1. Sign in to PSN via Account Management Begin by ensuring your PSN account is active when you encounter the Network Sign-in failed error message. The issue mainly occurs when the connection to the PlayStation network fails verification. ...
You’ll have the option to select SMS verification or a Google or Microsoft verifying app. Regardless of your choice, you’ll receive ten backup codes that you can use to break into your PSN account if you cannot verify it. Printing these codes out and keeping them in a safe place is ...
Step 2: Sign in with your account information (if you haven’t already). Locate the ‘Set up now’ button located under ‘2-Step Verification’ and click on it. Step 3: In the pop-up box, enter your mobile number carefully and press ‘Add’. Once your number is added, you will re...
Now, chooseNew to PlayStation Network? Create an Accountat the bottom, followed bySign Up Now, to make an account and tie it to your PS4 user profile. On the first screen, you'll need to enter your region, language, and date of birth. After that, you may need to enter regional in...
To set up two-step verification (also called two-factor authentication or 2FA) on your PlayStation account, you'll need to visit your profile. Head to thePlayStation homepageand click your profile icon at the top-right, followed byAccount Settings. If you don't see this, clickSign Into l...