Digital leadership requires a shift in leadership style from one of mandates, directives, and buy-in, to one grounded in empowerment, support, and embracement as keys to sustainable change. From my work, I have identified what I call the Pillars of Digital Leadership. These are the specific ...
Research indicates that varying call intensity can help, along with the use of self-serve and voiceless options that create a more engaging experience. Collectors have found that customers gain a sense of empowerment when they can choose the contact channel, their own delinquency solutions, and ...
Agent empowerment. Let’s take a look at each pillar in more detail. 1. Proactive care 96% of customers will switch a brand after one bad customer service experience. Therefore, customer service is of prime importance in today's uncertain times. But what is the best way to serve your ...
Beyond business performance, the company remains committed to fostering positive societal and environmental impacts, with a focus on the promotion of electric vehicle adoption, single-use plastic reduction, and generating economic opportunities for Thais, particularly through its women empowerment programme....
Digital financial inclusion can act as a multiplier for poverty eradication, job creation, gender equality and women's empowerment. Zhao hailed the achievement that today nearly half of the world's population are using smart phones, a clear example of how ICT has been pushing forward the UN ...
Globalization, the advent of branded goods, andawarenessvia the Internet have resulted incustomer empowerment. This has forced several companies to take a long look at their policies and develop a market orientation focused on customers instead of products, growth, and profitability. ...