Putting Next Best Action into action Use the power of context to deliver exactly the right customer experience Customer Decision Hub Make real-time decision management relevant, consistent, and timely. Explore Next-best-action advisor Provide recommendations while interacting with customers. ...
Pega’s Next-Best-Action Advisor gives agents contextual insights at the moment they need them, whether the conversation happens over the phone, in the store or branch, or via chat. Learn more Paid media Paid media Make paid advertising more targeted and effective ...
senior vice president of global customer success at Pegasystems, had to say on Cube Conversations in May 2018 on a wide range of omnichannel customer engagement topics, including contextual next best action, journey modeling and robotic process automation:...
If the declarative system performs necessary update computations immediately after this statement, and before the next procedural statement is executed, then the system is consistent once again. In other words, the consistency of the declarative rules is restored before the procedural system has any ...
In such a simple case, the router 20A has relatively little information upon which to base decisions, because it considers only the next work item, not all the work items in the queue. The best it can do is dispatch the work item to the next available resource (e.g., 18A) that is ...
Academy Complete missions, earn badges, and stay current Pega Constellation Design System Browse library of UI/UX templates, patterns, and components We'd prefer it if you saw us at our best. Pega.com is not optimized for Internet Explorer. For the optimal experience, please use: ...
Next Best Action Advisor AI-powered recommendations for real-time next best actions. Pega Call & Voice Seamless CRM and telephony integration for seamless customer experiences. Robotic Process Automation Attended and unattended RPA to improve speed and precision. Email & Email Bots Streamline and automa...
Next Best Action Advisor AI-powered recommendations for real-time next best actions. Pega Call & Voice Seamless CRM and telephony integration for seamless customer experiences. Robotic Process Automation Attended and unattended RPA to improve speed and precision. ...