In particular, the plan-do-study-act cycle lies at the heart of the improvement process and represents the key to employee empowerment in that process. Using the case study of a telephone callback system and concrete examples representing applications in health care, education, and manufacturing,...
In particular, the plan‐do‐study‐act cycle lies at the heart of the improvement process and represents the key to employee empowerment in that process. Using the case study of a telephone callback system and concrete examples representing applications in health care, education, and manufacturing...
Each cycle combines prediction with a test of change (in effect, hypothesis testing), analysis and a conclusion regarding the best step forward鈥攗sually a prediction of what to do for the next PDSA cycle.3 Too often, however, improvement teams go through the motions of PDSA cycles without ...