In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their needs. Patients' feedback can affect the overall quality, to improve ...
Deteriorations in the patient-provider relationship in China have attracted increasing attention in the international community. This study aims to explore the role of trust in patient satisfaction with hospital inpatient care, and how patient-provider trust is shaped from the perspectives of both pati...
Hospital healthcare service quality, patient satisfaction and loyaltyCustomer satisfactionLoyaltyPakistanPurpose The purpose of this study is to investigate hospital service quality and its effect on patient satisfaction and behavioural intention. Design/methodology/approach A convenience sampling technique was ...
hospitalObjective: Patient satisfaction is very important as a quality criterion in health care services. Patient satisfaction outcomes are important in quality assessments, shaping and managing health care services. The aim of this study was to determine the satisfaction level of hospitalized patients ...
The conceptual framework proposes direct relationship between service quality, patient satisfaction and behavioural intention.Originality/valueThough many studies have been conducted on hospital service quality, none of them has been able to project all the possible dimensions to measure the same. The "6...
Patients' perceptions of hospital care are strongly associated with missed nursing care, which in turn is related to poor professional nurse (RN) staffing and poor hospital work environments. Improving RN staffing in NHS hospitals holds promise for enhancing patient satisfaction. 展开 关键词: patient...
CH Han,PM Connolly,D Canham - 《Journal of Nursing Care Quality》 被引量: 168发表: 2003年 Patient satisfaction with nursing care at a university hospital in Turkey. Patient satisfaction is an important measure of service quality (SQ) in health care organizations. Patients' satisfaction and their...
The purpose of this research is to investigate the patient's satisfaction (patient's satisfaction) with medical services provided in Outpatients' Departments of a Greek Anti-Cancer Hospital in morning and afternoon clinics. The assessment of patients and identification of factors that contribute to the...
Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States OBJECTIVE: To determine whether hospitals with a good organisation of care (such as improved nurse staffing and work environments) can affect pa...
Patient satisfaction scores and their relationship to hos- pital website quality measures. Health Marketing Quarterly. 2013;30(4):334-338. JFord EW., Huerta TR., Diana ML., Kazley AS., Menachemi N. Patient satisfaction scores and their relationship to hospital website quality measures . ...