As a support hero that can be left on his own in battle, it isn’t a surprise that Zenyatta is in this Tier. He has a high DPS and a fairly straightforward tool kit that even newbies can easily get a hang of. Everything the meta requires, Zenyatta offers it. Plus, it feels great...
So I’ll agree totally with overall the match maker being more garbage in OW2 than it was with OW1 - but this weirdness with older accounts not being allowed to climb at least for me seems totally false - but then again I’ve never played a new account to see what that feels like ...