An agent-facing copilot helps your support agents. It provides them with generative AI-based support content, which can be based on content from your company website, uploaded files, or your knowledge base sources.
Agents created via Copilot Studio agent builder can't be used in Teams Chat. Get support To get support, select Send feedback in Microsoft 365 Copilot. In your feedback ticket, provide details about the issue you're facing and include the following pieces of information in the feedback dia...
Agent Copilot and Unified Profiles provide information and automations that enable you to assist customers more effectively.
When you change the status record in a tab, the corresponding record that's open in a grid or subgrid of another tab doesn't refresh automatically. Copilot Service workspace isn't supported in mobile devices, Unified Service Desk, Microsoft Teams, and with Dynamics 365 Customer Engagement (on...
Plan your agent Show 2 more Copilot Studio is a graphical, low-code tool for building agents and agent flows. One of the standout features of Copilot Studio is its ability to connect to other data sources using either prebuilt or custom plugins. This flexibility enables users to create ...
RQ2: What are the potential applications of LLMs in cybersecurity? Threat Intelligence Cyber Defense Reinvented: Large Language Models as Threat Intelligence Copilots |arXiv| 2025.02.28 |Paper Link Labeling NIDS Rules with MITRE ATT&CK Techniques: Machine Learning vs. Large Language Models |arXiv...
it can automatically rate cases based on their severity level. It can also route customers to the most appropriate agent based on their geographic location, the nature of their problem or their problem's severity. Additionally, this tier offers knowledge management capabilities to help agents store...
Built with Microsoft Copilot Studio, this solution will empower your workforce with instant access to essential HR resources while saving time and boosting efficiency. Crafted to enhance the efficiency and productivity of every role within your organization, a customized Empl...
MDS Three Week Microsoft 365 Copilot Studio Agent Proof of ConceptMaureen Data Systems Knowledge & InsightsThe Microsoft 365 Copilot Agent Proof of Concept is a three-week engagement that will establish a custom agent using both new and legacy expertise ...
You can also view details of an agent flow, such as the flow name, description, and status.Create agent flowsYou can create an agent flow in Copilot Studio in two ways:Natural language: Create a flow by describing what you need using everyday language in one or more conversations. Co...