To encourage your sales people to keep practising, share the following cheat sheet with them, which may provide even more great ideas: Training Cheat Sheet – Handling Customer Objections For more on better handling sales calls in the contact centre, read our articles: Top Tips for Selling Ove...
put together a document that's like a highlight reel of your past successes. This is just for you to 'brag' to yourself. Add to the document often. Revisit this when you're down or experiencing impostor syndrome. This little cheat sheet helps me get back up. ...