Purpose – The purpose of this paper is to introduce a comprehensive framework incorporating service roles (customer vs employee) and outcomes (failure vs success) as moderators in the process by which perceived cultural distance (PCD) affects customers and employees in intercultural service encounters...
In addition, four resource teachers served as a control group for the study. Each resource teacher conducted three 20- to 30-minute conferences with each of five elementary school teachers. Following the third conference, information was collected concerning: (a) classroom teacher ratings of ...
When the faculty approved the adoption of these outcomes, it was with the understanding that data collection would include students' activities in co-curricular groups such as service clubs, professional organizations, and the like. We have encountered initial difficulties with collecting data with the...
the subscales of the CPUI-9 were assessed as separate mediators of the associations between moral incongruence and sexual shame, while the second model examined whether such associations persisted when using the recommended CPUI-4. Model results provide further justification for previous findings, indi...
As with most software these days, the other route is to implement a platform built and maintained by a third-party vendor. The Software-as-a-Service model (SaaS) will generally require an initial implementation and customisation fee to help you get set up, followed by a subscription charge ...
This paper investigates the new business model of outcome-based contracts where the firm is tasked to achieve outcomes of equipment as a service contract instead of the traditional maintenance, repair and overhaul activities (e.g., power-by-the-hour (R) engine service contract). Through a quali...
Participant feedback on overlapping items eliminated a further 2 items and resulted in a preliminary instrument of 46 items. As a direct result of participant feedback ordering of the 10 domains was revised, a 4 option Likert scale was employed and a 4-week recall period for impact of ...
As a result, participants could have interpreted the reward-and-punishment task as a means to redistribute wealth. Thus, joint evaluators in Experiment 2a may have appeared more outcome-biased than separate evaluators because they were more sensitive to the inequity between their partners. To ...
[31]. The nature of services may explain the limited research examining innovations and their implementation. As a service industry active in tourism [9], hospitality is considered less innovative than other service or manufacturing industries. The percentage of HORECA companies (hotels, restaurants ...
spans the markets of provider and customer and supports data-driven product evolution, manufacturing, and delivery. We propose a business reference framework that can be used as a blueprint for designing practical scenarios. We show how integrated digital support for such a scenario can be realized...