We’ve established that the right contact centre software is make or break when it comes to outbound calling. But which features and capabilities should you prioritise if you’re looking to boost results of your outbound campaigns? Auto Diallers Boost agent productivity with an outbound dialler ...
All call centres offer opportunities for a brand to offer a varied array of customer services. The type of call centre best suited to meet an organization’s needs will be dependent upon its overall objectives, employee talent, and availability—and budget, of course. What Is an Outbound Call...
PCXCom call centre IP based technology is inherently faster, and more efficient than many contemporary systems. Moreover, the intuitive capability of the PCXCom OmniChannel platform gives organisations the edge over rivals in an increasingly sophisticated and competitive marketplace. Likewise, the OmniC...
With queue call-backs, agents aren’t asked to do additional work. They do not need to waste time manually dialling outbound numbers, or trying to reach customers. They concentrate their attention on delivering the best service, not contacting customers. By offering them a simple alternative to ...