Before you can make an outbound call, your contact center must be set up to allow agents to make calls. For more information, seeStep 3: Set telephonyinCreate an Amazon Connect instance. For information about the caller ID that's displayed when you make an outbound call, seeSet up outboun...
Add any additional blocks to complete your flow, and connect theSuccessbranch of theCall phone numberblock to the next block in the flow. There is no error branch for the block. If a call is not successfully initiated, the flow ends and the agent is placed in anAfterContactWork(ACW) sta...
AppServiceEnvironmentsResumeNextOptionalParams AppServiceEnvironmentsResumeNextResponse AppServiceEnvironmentsResumeOptionalParams AppServiceEnvironmentsResumeResponse AppServiceEnvironmentsSuspendNextOptionalParams AppServiceEnvironmentsSuspendNextResponse AppServiceEnvironmentsSuspendOptionalParams AppServiceEnvironmentsSuspendResponse...
TypeScript 複製 resumeFrom?: string 屬性值 string updateIntervalInMs 延遲等候到下一次輪詢,以毫秒為單位。 TypeScript 複製 updateIntervalInMs?: number 屬性值 number 繼承的屬性詳細資料abortSignal 可用來中止要求的訊號。 TypeScript 複製 abortSignal?: AbortSignalLike 屬性值 AbortSignalLike 繼承自 core...
14 NN44400-106 Contact Center Predictive Outbound 28 July 2010 Network diagram Predictive Outbound configuration Tie lines After an agent that you assign a Predictive Outbound skillset changes their status to Ready, the dialer initiates a call to the agent's DN key. Agent Desktop, automatically ...
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TypeScript 複製 resumeFrom?: string 屬性值 string updateIntervalInMs 延遲等候到下一次輪詢,以毫秒為單位。 TypeScript 複製 updateIntervalInMs?: number 屬性值 number 繼承的屬性詳細資料abortSignal 可用來中止要求的訊號。 TypeScript 複製 abortSignal?: AbortSignalLike 屬性值 AbortSignalLike 繼承自 core...
Sample Lambda integration flow in Amazon Connect Sample recording behavior in Amazon Connect Sample Screenpop flow in Amazon Connect Sample secure customer data entry input in a call with a contact center agent Sample secure customer data entry input in a call with no contact center agent Flow blo...
Sample Screenpop flow in Amazon Connect Sample secure customer data entry input in a call with a contact center agent Sample secure customer data entry input in a call with no contact center agent Flow block definitions in the flow designer in Amazon Connect Supported channels for flow blocks in...
JobAgentState JobAgentsUpdateOptionalParams JobAgentsUpdateResponse JobAgentUpdate JobCredential JobCredentialListResult JobCredentials JobCredentialsCreateOrUpdateOptionalParams JobCredentialsCreateOrUpdateResponse JobCredentialsDeleteOptionalParams JobCredentialsGetOptionalParams JobCredentialsGetResponse JobCredentialsListBy...