案例內容一覽 Using Slack to secure member information and build better products Leveraging Slack channels to prioritize the product pipeline Working more efficiently with Slack apps, integrations and external channels Coordinating white-glove customer care with a tiered approach ...
Unbundling the health insurer Today, the vast majority of providers have not built direct acquisition capabilities, people are still surprised by unexpected bills and charges, and insurers largely struggle to retain members for longer than 3 years. Thus, very few market participants have an incentive...
The company’s members not only widely use its platform (83% of members were in contact with their care teams in 2019), they’re also satisfied with the service: Oscar’s Net Promoter Score is 36, compared with an industry average of -12 for Affordable Care Act providers. To keep ...
How do we find which GI providers have INN anesthesiologists?Member IDR111111StatePennsylvaniaOn/Off ExchangeOn ExchangeIRL Support Needed?No Invia un messaggio a concierge-content... What’s more, coordinating the member care response in Slack builds an evolving repository of knowledge. “If we...