Hi there, we are sorry to hear that the My Optus app is not compatible with your phone. The app is available on Apple devices using iOS 14+ or later, please make sure to update your phone to the latest iOS version. If your phone is unable to update to the latest iOS, please use ...
Well, if it was a hardware issue, my wifi adaptor would not be connecting to every other wifi connection. I can connect to my phone hotspot (Telstra based). All public wifi, just not my Optus home WiFi. There are a few people saying this is down to the Optus signal, this netw...
My identity documents weren’t exposed – what should I do? While some 2.1 million Optus customers had sensitive identity numbers compromised, almost 8 million others had less critical information exposed, such as name, date of birth, email address and phone number. Optus will let you know if...
After dealing with multiple people over 2 days on the chat and trying to get my phone to workout finally worked, I then went to top it up and it charged me 3 times, I then asked if I could be refunded for them to send me a number to call which directs me to use the chat, I...
If I was in Australia right now I would have ported out already as I need my phone number for work and 2FA for everything. Horrendous situation to be put in the last 3 wks while on holiday without a working phone number!! more Developer Response , Hi there, thanks for taking the ...
Well, if it was a hardware issue, my wifi adaptor would not be connecting to every other wifi connection. I can connect to my phone hotspot (Telstra based). All public wifi, just not my Optus home WiFi. There are a few people saying this is down to the Optus signal, this net...
If I was in Australia right now I would have ported out already as I need my phone number for work and 2FA for everything. Horrendous situation to be put in the last 3 wks while on holiday without a working phone number!! more Developer Response , Hi there, thanks for taking the ...