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Information You Provide To Us. When you sign up for service, purchase a product or service, create an account, call, text or email us, use online account tools (for instance, when you chat online with an agent or log into your account on a Website, complete customer surveys, fill out ...
Went to Optimum Store, said they couldn't help cal *611 for help which didn't work so I went to online chat for 2 1/2 hours still no visual voice mail. Was going to switch our other phones from Verizon. Not switching after such terrible customer service. Date of experience: December...
@WillCaneWin24@OptimumHelp I have been lied to by 4 out of 5 Optimum employees over disconnect situation. I need to know the name and email or. Umber of the highest ranking Customer Service officer. This has gotten out of hand!
If your service started 1.7.24 or earlier, view the rates here. Pricing effective December 3, 2024 Looking for Savings? Save up to $15/mo.with Internet + Mobile Savings. New to Optimum? Shop now for exclusive online offers and other great deals. ...
Service Protection is $7.99 per month, which allows you to avoid the hourly fee if you require a service tech to come to your home to fix your internet and Wi-Fi issues. There is no number of maximum visits. If you want Device Protection, plan on paying $9.99 per month to replace yo...
QUALITY of servicePRIMARY careCOOPERATIONIntermunicipal cooperation (IMC) is often used as a mean to reap scale benefits. Most studies on the effects of IMC focus on cost savings, while service quality is overlooked. In this study, the focus is set on input quality in a service characterized ...
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Customer Service Optimum was rated as having a "low" level of frustration for customers. Getting help online is relatively easy, they have a live chat and are generally able to help most customers with what they need including some questions about installation. A lot of customers are so happy...
has unveiled a major upgrade to the free online security services the company makes available to itsOptimum Onlinecustomers, to help protect against the growing number of online threats that can jeopardize privacy and diminish PC performance.