Another type of open-ended question you can use in a survey is when there is a large volume of potential answers. Instead of trying to think of every possible answer to a question and listing it in a close-ended format, you can instead use an open-ended question. In the example below...
Closed-ended questions give limited insight, but can easily be analyzed forquantitative data. For example, one of the most popular closed questions inmarket researchis theNet Promoter Score®(NPS) survey, which asks people “How likely are you to recommend this product/service on a scale from...
For example, an open-ended question may help in knowing about the quality of the product and may allow customers to provide details. This helps in achieving a qualitative analysis. For a close-ended survey, the answer would be one to five stars rating, which would provide a quantitative ...
Open-ended text question Open-ended text question in surveys How to create and use open-ended survey text questions in your research SIGN UP FREE What is an Open-ended text question in a survey? Close-ended questions come with options to select and hence, can sometimes be restrictive. ...
Open-ended sales questions. Example Open-ended vs. closed-ended questions Open-ended questions for preschoolers Open-ended survey questions Open-ended questions in counseling Open-ended question examples The thoughtfulness of the question asked determines the effectiveness of the answer provided. The more...
Find out how you can use and analyse open-ended survey questions to glean more meaningful insights from your research.
How to analyze the results from open-ended questions Step 1: Collect and structure your responses Online survey tools can simplify the process of creating and sending questionnaires, as well as gathering responses to open-ended questions. These tools often have simple, customisable templates to make...
Before including an open-ended question in your survey, make sure to ask yourself if this question needs to be an open-ended question or if a close-ended question will do. For example,demographic questionslike age, gender identity, income level, and marital status can be asked with predetermi...
How to craft effective open-ended questions Crafting effective open-ended questions is an art. It begins with choosing the right starters like “How”, “What”, and “Why”. How:Sparks explanation or process. Example: How did you come up with this idea?
Open-ended questions are great when you want your customer’s personal views and perspective. For example, a great way to take a Net Promoter Score Survey is to follow up the NPS question with a comment box to ask customers to fill in the main reason for their score. This gives ...