Myrtle Lloyd, HMRC’s Director General for Customer Services, said, “We want to help customers get their tax returns right first time which is why we have produced a wealth of online resources and guidance to support them every step of the way. “Just search ‘Self Assessment’ on ...
With four weeks to go before the deadline, HMRC have announced that 5.4 million taxpayers still need to complete Bee Ingram 7 January 2025 • 8 mins readThis page content has been created for general information and should not be taken as advice. *Prices quoted refer to a quote raised fr...
Customer complaints We operate dedicated customer services for each of our channels: Retail, Telephone and Online. Our Retail customer helpline, which also supports staff, receives around 250,000 calls and 2,500 letters and e-mails a year, operating 12 hours a day on Monday to Saturday and ...
HMRC’s interim director general of customer services, Karl Khan, said: “The vast majority of Self-assessment customers complete their tax return by the 31 January deadline, but you don’t need to wait until January; you can send it back now and get it out of the way. “HMRC is dete...